How can I file a claim for a lost or damaged package with UPS?

    Have you recently had a package lost or damaged by UPS? Are you wondering what the steps are to file a claim with them? Filing a claim for a lost or damaged package with UPS is a time-sensitive process and must meet certain guidelines in order for your claim to be approved. Here’s a look at how to file a claim with UPS, what to include and how long it will take for your claim to be processed.

    Key Points: How to File a Claim

    • Gather Receipts and Proof of Damage: Collect any receipts associated with the package and photos or other proof that show the condition of the goods upon delivery.
    • File the Claim: File your claim online here, or call 1-800-782-7892. You’ll need the tracking number from your package, your contact information, and the details of the issue.
    • Await the Claim: Once the claim is filed, UPS will investigate the issue and update you on the status of your claim.


    Filing a claim for a lost or damaged package is a relatively simple process, but make sure you read through the full list of eligibility requirements before filing your claim. UPS may also request additional documentation from you in order to process your claim, so make sure you respond within the specified timeline and submit all relevant documents in a timely manner.


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